New World Matamata has just introduced the BotinKit robot chef in-store, allowing it to expand its offerings to a broader range of fresh meal solutions.
“For us, it all comes down to our customers,” said Vikas Satija, Store Manager, New World Matamata.
“It helps us to meet needs with both speed and convenience while maintaining great quality.”
Customers can now enjoy a diverse menu of fresh, healthy dishes, from Sweet & Sour Pork and Prawn Fried Rice to Mongolian Beef. Satija said that the store currently offers six delicious meals with plans to offer more options in the near future.
He said the dishes are cooked fresh daily using the best quality protein and vegetables, sourced from local suppliers and go through several quality checks before reaching customers.
The response from the community has been fantastic, with customers enjoying the variety of healthy options, the quality of the meals and the great taste. Many have come in to observe the interesting machine, which has added a fun and engaging element to the shopping experience.
For New World Matamata, the deli has been a busy environment with a high footprint, which is why Satija said efficiency was key. BotinKit’s smart features, such as preloaded recipes, voice reminders, automatic temperature control, seasoning, stir fry, and self-cleaning, have allowed the store team to maximise space while streamlining operations.
“These capabilities ensure every meal is prepared to the same high standard, delivering consistency, quality, and speed for our customers.”
According to Satija, technology like BotinKit will play an essential role in the future of supermarket foodservice; however, it will always complement rather than replace the skills and passion of people.
“It’s another tool that can enhance our capabilities and help meet changing customer needs. Every New World and Pak’NSave is individually owned and operated; each store will review its operations and decide if this type of innovation is the right fit for them.”
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