PAK'nSAVE customers in the North Island will be able to ‘Click & Collect’ – starting with PAK'nSAVE Sylvia Park, followed by all other North Island stores from Kaitaia to Wellington. The launch on the online service comes after The Bank of New Zealand reported that annual online spending across retail categories is now running in excess of $4.5 billion and groceries form a strong growing segment.
Chris Quin, CEO Foodstuffs North Island believes that being driven by the customer is always the key to success. “Our customers have been asking us to help them save more than money; they want us to help them save time. So, if we can help our customers save on their fresh fruit and veg, butchery and bakery goods as well as time, then they’re winning.”
In the spirit of keeping prices as low as possible, PAK'nSAVE will not offer delivery at launch. “We believe Click & Collect is the way to go for now. Online grocery shopping takes a bit of getting used to and Click & Collect gives customers the chance to nip in and pick up the one thing they forgot to order until they become super practised. And, while we’ve rolled out 50 fast-charging electric vehicle stations and a fleet of electric delivery vans at a number of our New World supermarkets – we’d really need to up the ante to ensure that a delivery service keeps our environmental footprint down,” added Quin.
New World, has already rolled out Click & Collect and Delivery throughout the whole North Island. “We’re seeing growth week on week. While we’re still focusing on a superlative instore experience, some of our customers love the convenience of shopping online. We’ve invited our customers to ‘Enjoy Better’ and that’s exactly what they are doing – enjoying the best products from our in-store butchers and bakers, the freshest seafood from our own quota and fantastic service.”
PAK'nSAVE online is now live at Sylvia Park with an aggressive plan to be North Island wide by the middle of 2019.