New World is the proud recipient of two golds at the 2023 Reader’s Digest Quality Service Awards. The awards are in their sixth year and celebrate the organisations with the best services as voted by New Zealanders.
“Being 100 percent locally owned and operated, our stores and their teams are dedicated to giving the best experience for their local customers and can tailor their offerings to fit the needs and wants of their community,” said Pete Hartley, Head of New World at Foodstuffs North Island.
“The fact that New World has won these publicly voted awards really highlights the care and effort our teams put in. We are consistently striving to give customers not only the best products but also do it with the best customer service.”
“Across both co-operatives, we put our customers at the heart of everything we do, from regularly reviewing our product offerings to being sustainable leaders, it’s all to ensure our customers have the best shopping experience with us.”
For the awards, independent market research company Catalyst surveyed 1,620 Kiwis to nominate their top service provider in up to 35 categories and rank their experience against the five pillars of customer service: personalisation, understanding, simplicity, satisfaction and consistency.
