USA | Celonis has been strategically working with Mondelēz International to establish a vendor-neutral backbone for enterprise-wide AI transformation.
This partnership will provide Mondelēz International with the operational context and platform it needs to become an autonomous, AI-driven enterprise. The collaboration has delivered significant benefits for the global snack food giant, including:
- USD 10M total value unlocked in 18 months, with direct P&L impact
- USD 6M+ recovered in 90 days by plugging credit memo leakage
- Enterprise scale achieved by deploying Celonis across its global footprint
"Our ambition is to become an AI-driven business, and Celonis helps us fast-track that journey," said Rossana Rizzotto, Head of the Office of the CIDO at Mondelēz International.
“It enables us to position our ERP modernisation as a value-driven transformation and provides the digital foundation needed for AI-enabled operations.”
Mondelēz has used the Celonis Platform to create a living digital twin of its global operations. With a clear understanding of their business processes, such as Source-to-Pay, Order-to-Cash, and Hire-to-Retire, the company is ensuring its ERP transformation delivers measurable business value and operational efficiency.
Using Celonis, Mondelēz has laid the groundwork for deploying agentic AI by:
- Identifying high-ROI use cases: Pinpoint exactly where to deploy AI agents for maximum financial return.
- Monitoring AI impact: Track the downstream effect of every AI action across systems so we can continuously refine agent set-up.
- Optimising Total Cost of Service: Measure the operational cost of human versus agent workflows.
Rizzotto added that Celonis has provided visibility to fundamentally change the way the business works, allowing teams to shift from manual work to overseeing AI agent performance, stepping in only to handle complex exceptions, so they can focus on strategic work.
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