USA | Incorporating AI throughout its business, from customer experiences to supply chain management, reflects the tech-powered approach of Walmart. These principles guide the company's evolution and are rooted in four core values: integrity, respect, customer service, and excellence, and the mission to save people money and improve lives. The digital trust commitments, aligned with these values, lay the groundwork for the Walmart Responsible AI pledge.
The Walmart Responsible AI Pledge revolves around six commitments outlining the responsible use of AI in all aspects of the company's operations, including transparency, security, privacy, fairness, accountability, and customer-centricity.
Walmart is committed to helping customers, members, and associates comprehend the utilisation of data and technology, including AI, and the objectives associated with its use. It will implement advanced security measures will be employed to safeguard data, with continuous reviews of security practices to address current and emerging threats.
Walmart will also evaluate AI systems to ensure that sensitive or confidential information is used in ways that prioritise privacy protection, and AI tools will be scrutinised for bias that could impact customers, members, and associates, with a commitment to mitigating bias and regular evaluations.
Human-managed AI will be employed, and the company pledges to be accountable for its impact.
Most importantly, customer satisfaction with AI interactions will be measured, and feedback will be actively considered, with regular reviews to ensure accuracy, relevance, and a positive impact on those served.
The Walmart Responsible AI Pledge transcends AI itself. It represents a moment for the company to directly communicate with customers, members, and associates, addressing concerns arising from the rapid pace of technological innovation. It reinforces the commitment to utilising technology in safe and beneficial ways, ensuring alignment with the company's enduring purpose and values.
By taking a leadership role in responsible AI practices, Walmart aims to set a precedent for the ethical use of AI in the retail sector, thereby contributing to the broader adoption of ethical AI principles.
