AUSTRIA | Following a successful trial, SPAR Austria has now expanded its use of the Tally inventory robot to six EUROSPAR and INTERSPAR stores.
The five-month trial at the EUROSPAR supermarket in Sagedergasse and the INTERSPAR hypermarket in Eisenstadt demonstrated the contribution that digital technologies can make to day-to-day supermarket operations. The aim is to reduce employee workload while further improving customer service.
SPAR is the first food retailer in Austria to use an inventory robot in regular store operations. The robot moves through the store several times a day, scanning shelves, identifying inventory levels and gaps, and automatically transmitting this information to employees' mobile devices without disrupting daily operations.
A benefit for customers and employees
Thanks to regular and accurate inventory checks, missing products can be identified early and restocked quickly. This improves product availability and creates a smoother shopping experience for customers.
The results show that automated shelf scans can significantly reduce time-consuming inspection rounds and the search for missing inventory. This noticeably reduces employee workload, allowing them to devote more time to advising and assisting customers.
Acceptance in stores has also been high. The inventory robot is seen as friendly, moves quietly and safely through the aisles thanks to its sensors, and automatically avoids people. Image data of people captured incidentally is deleted immediately and not processed further.
Expansion to six stores
The positive experiences in Vienna and Eisenstadt have laid the foundation for this next phase of expansion. A total of six EUROSPAR and INTERSPAR stores in Austria have now been equipped with the inventory robot.
More global news here
