UK | Sainsbury’s has chosen NCR Voyix, a global leader in digital commerce solutions, to help transform its shopping experience.
This also supports its Next Level Sainsbury business strategy, and the seven-year agreement has expanded this more than 20-year strategic partnership with NCR Voyix.
Sainsbury’s has upgraded its checkout technology by rolling out the NCR Voyix Commerce Platform, Point of Sale Solutions (POS) and Next Generation Self-Checkout systems to 22,500 checkouts across its supermarkets, convenience stores and petrol stations.
These technologies, powered by NCR Voyix Edge software, provide innovative solutions for Sainsbury’s customers and colleagues.
“Our commitment to unbeatable quality food and great service, whether in-store or online, is strengthened by NCR Voyix technology,” said Clodagh Moriarty, Chief Retail and Technology Director.
“NCR Voyix has grown alongside Sainsbury’s for two decades, unlocking new capabilities and optimising product management, sales forecasting and store efficiencies. This drives us to the next level and delivers to customers, colleagues, and shareholders.”
Leveraging NCR Voyix cloud technology, Sainsbury’s will help speed up the customer journey by receiving real-time data and analytics while harnessing the power of artificial intelligence (AI) for sales analysis, estimating future store performance, colleague productivity and cash management.
The new platform will enable colleagues to approve transactions remotely via tablet, speeding up the checkout process and enhancing the shopping experience. The next-generation self-checkout systems, powered by artificial intelligence (AI) technologies, will deliver personalised promotions tailored to each customer.
“We aim to operate at the speed of consumers, if not faster – striking to outpace the market and keep our customers ahead of the curve with configurable, scalable and smart technology,” said Eric Schoch, executive vice president and president of Retail at NCR Voyix.
“With our modern software-first approach, Sainsbury’s can implement rapid changes at much lower costs and run services in the cloud while the store can operate self-checkout at the speed of a digital channel.”
With a fully hosted, edge-enabled POS system deployed by NCR Voyix, Sainsbury’s can quickly adapt to market trends, eliminating in-store complexities and paving the way for innovative digital and in-store customer experiences.
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