AUSTRALIA | The National Anti-Scam Centre is warning consumers and small businesses to be wary of unsolicited calls, emails or messages requesting they download a software patch or provide remote access to fix or protect their computer from the CrowdStrike/Microsoft outage.
Consumers should also be alert to unsolicited requests from individuals claiming to be from their financial institutions or other businesses requesting they update or verify their personal or financial information due to the CrowdStrike/Microsoft outage.
“Criminals look to take advantage of incidents like this CrowdStrike outage, creating a sense of urgency that you need to do what they say to protect your computer and your financial information,” said ACCC Deputy Chair Catriona Lowe.
“Anyone can be scammed, so it is important to be wary of any unsolicited contact that purports to provide assistance in the aftermath of a major event like this.”
To protect themselves, consumers and businesses should take the following steps:
STOP: Don’t be rushed into downloading software or providing personal or financial information. Scammers often create a sense of urgency to trick you into making quick decisions without considering the risks.
CHECK: Verify who you are talking to. Call your IT support or financial institution on a number you have sourced independently, not the one provided in the unsolicited contact. This step is crucial in ensuring you are dealing with a legitimate source.
PROTECT: Act quickly if you have provided access or information. Contact your bank immediately to secure your accounts and report the scam to scamwatch.gov.au to help protect others from falling victim to similar schemes.
Staying vigilant and taking these proactive steps can significantly reduce the risk of falling victim to scams. In the wake of incidents like the CrowdStrike/Microsoft outage, it is crucial to maintain a high level of awareness and skepticism regarding unsolicited communications. By doing so, consumers and businesses can better safeguard their personal and financial information.
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