AUSTRALIA | Last August, Woolworths launched Australia’s first digital supermarket trolley, allowing customers to scan and bag items and track their spend as they shop in 10 NSW stores.
Following a successful trial, Scan&Go Trolleys will be launching in an additional 25 new stores, including for the first time, VIC and QLD.
Scan&Go Trolley is the next evolution of Scan&Go, and eliminates the need for customers to use their own mobile device to scan. Using their Everyday Rewards card, customers unlock a tablet-style device from the charging wall at the front of the store and attach it to their trolley to start shopping.
The Scan&Go Trolley enables customers to manage their budget by tracking their spend in real-time on the device screen, saving time by scanning and bagging as they go.
How it Works:
- Unlock a device: Scan your Everyday Rewards card to unlock a device and pop it on your trolley.
- Scan your items: Scan your items using the built-in scanner, and pack your groceries as you go.
- Pay and go: Once you're ready to check out, head to the self-serve checkout to pay for your shop.
In NSW, current Scan&Go Trolley locations include Kellyville, Kellyville Grove, Kellyville North, Lane Cove, North Parramatta, Oran Park, Schofields Town Centre, The Ponds, Warringah Mall, and Windsor.
@woolworths_au Scan and Go trolleys are wheeling their way into a few stores for a trial. If you see them in your local, give them a try! #woolworths #woolies
Scan&Go Trolleys will launch in Neutral Bay Village, Richmond, Menai, Mortdale, Revesby, Hornsby, Rutherford, Kotara, Green Hills and Erina throughout the month.
“After the initial roll out to ten stores across New South Wales, customers have told us using the Scan&Go Trolley has resulted in a faster and more convenient shopping experience,” said Managing Director for Woolworths360, Rob McCartney.
“We have noticed that over seventy percent of Scan&Go Trolley users are repeat customers, which supports our expansion into Victoria and Queensland, respectively.”
He added that young families in particular have benefited from the Scan&Go Trolley, which has helped them balance their budget, as they can track their spending in real time.
“Scan&Go Trolleys are just another way for customers to shop their way and we’re pleased to add another convenient option, alongside our offering of traditional shopping in stores, being served by a friendly team member, Direct to boot, using self-service, pick up or online delivery.”
Benefits of Scan&Go Trolley:
- Budget Control: Track your spend as you shop, helping you stay within your budget and identify total savings from purchasing products on special.
- Save Time: Scan and bag as you shop, eliminating the need to scan items at a checkout.
- Enhanced Shopping Experience: Offers a modern and innovative way to shop for groceries.
The first Scan&Go Trolley launched last year and was developed in-house by Woolworths Group digital teams in close collaboration with supermarket operations to create a seamless in-store and digital shopping experience.
The introduction of the Scan&Go Trolley will have no impact on the rosters or roles of Woolworths store team members.
