AUSTRALIA | Woolworths has launched Australia’s first digital supermarket trolley, allowing customers to scan and bag items and track their spending as they shop.
Currently available for customers to trial at Woolworths Windsor in Sydney’s North-West, the Scan&Go Trolley allows customers to control their budget by tracking their spending in real-time on the device screen and saving time by scanning and bagging as they go.
Scan&Go Trolley is the next evolution of Scan&Go and eliminates the need for customers to use their own mobile devices to scan. Using their Everyday Rewards card, customers unlock a tablet-style device from the charging wall at the front of the store, attach it to their trolley, and start shopping.
“Our customers are looking for us to deliver both value and convenience. Scan&Go Trolley is a market-leading innovation that will help them save time and balance their budget when shopping at the supermarket,” said Woolworths Group’s Faye IIhan.
“Pending feedback from our customers, we hope to introduce Scan&Go Trolley in more of our supermarkets nationwide, along with some additional features in the coming months, including the ability to pay for their groceries on the device.”
Scan&Go Trolley will be rolled out to an additional nine Sydney supermarkets over the coming weeks. It was developed in-house by Woolworths Group digital teams in close collaboration with supermarket operations.
The original Scan&Go app was introduced in 2018. It allows customers to scan goods with their smartphone as they walk through the store and pay in the app before tapping off at a dedicated kiosk. Scan&Go currently lives in over 74 Woolworths supermarkets.
The introduction of the Scan&Go Trolley will not impact the rosters or roles of Woolworths store team members.
Customers will be offered a new way to complete their shop using Scan&Go Trolley. The existing methods will remain the same, including the option to be served by a team member at an assisted checkout, using the self-service checkout, picking up via ‘direct to boot,’ or online delivery.
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