UK | Sainsbury’s has announced significant changes to its Operating Board to further strengthen leadership across customer experience, technology, commercial and sustainability, and support delivery and acceleration of its Next Level strategy.
Effective from the 3rd of September 2025, Tracey Clements will join the Operating Board as Chief Retail, Logistics and Supply Officer, a newly created role that has unified Sainsbury’s Retail, Digital, Customer Experience, Supply Chain and Logistics under a single leadership.
Clements is a highly experienced leader with a proven track record in grocery, bringing broad and deep experience across retail operations, convenience retail, strategy, loyalty & marketing and customer service.
Previously, she spent 17 years with Tesco, where she held a significant number of leadership roles, including Store Manager and Store Director, Managing Director of Tesco Express and CEO of One Stop.
Following this, Clements was Chief Operating Officer for Boots UK & Ireland, where she led the operation of the business through the Covid-19 pandemic. Most recently, she was Senior Vice President of Mobility and Convenience Europe at bp.
“Sainsbury’s is an amazing brand with a deep heritage at the heart of Britain’s relationship with food,” said Clements.
“I’ve always held it in high regard for giving customers extremely high-quality food at great value, with a real focus on colleagues, communities, suppliers and farmers. I can’t wait to get started and help shape the next chapter of this fantastic business.”
Operating Board accountability for Technology will move to Mark Given, who becomes Chief Technology, Marketing and Data Officer from the 1st of September 2025.
With Technology now at the heart of Sainsbury’s future ambition, this leadership change reflects the strategic importance of technology and AI in delivering outstanding customer experience, leveraging the power of data and insight and unlocking future opportunities at scale.
Given will oversee Technology, Data and Insights alongside Marketing and Nectar 360, enabling the Group to accelerate investment and better integrate capabilities. Under his leadership, Sainsbury’s will drive maximum value by bringing together critical expertise in engineering, AI, loyalty and customer engagement.
Sainsbury’s also announced that Rob Barnes will join Sainsbury’s in early October as Chief Technology Officer, reporting to Given. Barnes will bring deep expertise from previous roles at Asda and M&S.
Sainsbury’s confirmed that Rhian Bartlett will become Chief Commercial and Sustainability Officer in an expanded role that brings together the Group’s commercial and sustainability agendas under a single leadership.
Significant strides have been made to develop a distinctive and high-impact sustainability agenda as part of Sainsbury’s Plan for Better. This has delivered meaningful outcomes across carbon reduction, responsible sourcing and health and nutrition.
By aligning commercial and sustainability leadership, Sainsbury’s has embedded sustainability at the heart of commercial decision-making, ensuring both areas come together to support long-term value creation and environmental leadership.
The further transformation of Argos remains a central focus for Sainsbury’s. Argos retail structures and transformation teams will move to report directly into Graham Biggart, enabling an even sharper focus on delivering the More Argos, more often transformation plan and accelerating Argos’ growth.
The benefits of a new dedicated Argos leadership team are already evident with improved sales, digital conversion and more customers shopping with Argos.
Biggart will continue to hold accountability for shaping the Sainsbury’s Group's future strategy. His prior leadership of Sainsbury’s Supply Chain and Logistics has been instrumental during a time of significant modernisation and change, and those functions will now transition under Tracey Clements to align more closely with Sainsbury’s Retail Operations and customer experience.
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