Coca-Cola Europacific Partners NZ (CCEP NZ) was named the top contact centre in New Zealand at the annual CRM/CCNZ Contact Centre Awards. The event focuses on the best client-based services delivered by contact centres over the telephone, email and live chat.
CCEP NZ Contact Centre took home several category wins, including number one for Outbound B2B for the 11th consecutive year and number one for Inbound Consumer Support Services. The team also placed in the top three for the Diamond Award of overall best contact centre and third place for LIVE chat.
Sales and service specialist Miracle Mata'afa was named the Best Inbound Representative, and Paige Saxe was named the Best Outbound Representative.
“It’s an honour to be acknowledged, and I'm incredibly proud of our people’s continued dedication and commitment to excellence. We always strive to be the best we can be and never get complacent. It’s important we benchmark ourselves against the industry to ensure we are delivering the absolute best in customer service,” said Rebecca Martin, National Contact Centre Manager.
An independent external auditor has also recognised Martin as one of the best in the industry.
“As a company, we’re committed to helping our customers thrive. Our National Contact Centre team plays an important role in connecting our customers to our services. For many years, our NCC team has been consistently gaining recognition across the country. We are very proud to see that this year they have once again delivered excellence, taking home multiple awards at the prestigious Contact Centre Awards 2022,” said Chris Litchfield, Managing Director of CCEP NZ & Fiji.
The CRM Contact Centre Awards were established in 1997, with a team of industry judges contacting businesses anonymously to survey the quality of service delivered by contact centres.
