Updates from the New World team about COVID-19

"We’d like to assure our customers that New World has a strong plan in place around COVID-19 which includes keeping our people and customers safe – our focus is very much on ensuring New Zealanders have the essential products they require and we are working with our suppliers to make this happen every day.

At store and throughout the supply chain, staff are across all health and safety protocols as advised by health authorities to keep themselves and customers safe. This includes cleaning and disinfecting measures which are in place across all stores and are aligned with food safety practices.

We’re working with our stores and cleaning service providers to provide additional sanitising facilities for customers which include wipes for cleaning trolley handles and hand sanitiser dispensing units which will be placed strategically around stores. Many stores already have these units in place and our service provider is actively working with remaining stores to get the facilities in place.

We would like to stress that none of these measures are being used to replace good hand washing techniques and personal care as advised by the Ministry of Health – the health measures outlined by the Ministry are the best way for the public to protect themselves. These measures can be found here.

We remind customers to please shop as you normally would. Our online shopping services are under increasing demand and we are doing everything we can to meet your grocery needs. Whilst in store you may see some limits on lines of products – this is to ensure that there is enough for everyone.

We’re grateful for your cooperation and will keep you informed if the situation changes. We recognise that these are unsettling times, and we want you to know that the safety of our customers and staff are our priority.

As you can appreciate, we are currently receiving unprecedented high volumes of calls and emails from our customers, so we ask that you please refrain from contacting us unless it’s urgent – thanks for your patience and understanding."