As the situation around Coronavirus continues to develop, Coles believes that everyone in the community should have access to their share of grocery items, particularly the elderly.

Following the toilet paper restrictions introduced last week the supermarket has seen compassion from customers respecting these limits.

Its team members and suppliers have also been working as hard as possible delivering more products to stores every day and stocking shelves as quickly as possible. CEO, Steve Cain asks all customers to continue to respect and support its team members and Customer Care and Coles Online call centres, particularly if a product is unavailable or the checkout queues are longer than normal.

To continue to allow everyone the opportunity to purchase staple items, Coles will be implementing a couple of further changes throughout our stores:

  1. From Saturday it will limit the purchase of pasta, flour, dried rice, paper towels, paper tissues and hand sanitisers to 2 items per customer. It will also be introducing some additional limits on certain items in each store. These can vary between stores, so please visit your local Coles for more information.
  2. From Friday 13th March, it will be temporarily suspending its change-of-mind refund policy to discourage over-purchasing. If you have already purchased additional items you no longer want, please look at donating them to community organisations or neighbours who have been struggling to purchase them during this time.