New Zealand and Australia count on flexible checkout models meeting the expectations of shoppers, employees and retailers alike.
Consumers prefer self-checkout, valuing speed, simplicity and control. This is one key finding from the new IDC survey “The Evolution of Self-Checkout in Australia: Insights from Retailers and Consumers”, which also applies to New Zealand’s retail landscape.
On the other side, consumers not only expect intuitive help when needed and support for diverse payment methods at the self-service checkout, but they also demand better in-store experiences and especially choice when shaping their own shopping journey. The good thing is: Our retailers are well aware of this. That is why we are seeing many of them using hybrid models, allowing implementation of a customer service model of “all lanes open, all of the time”.
This has been resonating well with consumers, and this also helps to combat other key challenges retailers are currently faced with: Improving in-store process efficiency and increasing workplace attractiveness, as it is becoming harder and harder to attract and retain store staff.
Hybrid checkout models combined with modular and flexible retail technology solutions are the basis for retailers looking for ways to push efficiency and make best use of their staff members, for example, enabling them to focus on consumer service and more valuable tasks in the store than just waiting behind a POS counter for several hours.
Modularity enables retailers to quickly and easily change configurations to suit different consumer journeys and find the optimal checkout experience, ensuring every deployment best suits their individual store’s needs. One example is the revolutionary checkout platform DN Series EASY ONE.
Read more from Kristie Longhurst, General Manager, Retail for Australia and New Zealand at Diebold Nixdorf in the latest issue here
