Below Alistair Leathwood, chief commercial officer, Asia Pacific, IRI has shared his insights into the challenges facing the retail sector. In IRI’s Retail Outlook for 2019 and Beyond, ‘Staying One Step Ahead’, Leathwood explains issues such as advances in technology and changes in consumer touchpoints.
“Investment in data and technology
Australian supermarkets must invest more heavily in data and technologies to better understand and meet the expectations of today’s hyperconnected consumer,” Leathwood said.
“Consumers across the world today are inundated by choice and have easy access to a wealth of information. This puts unprecedented power in their hands and brands are scrambling to meet their changing expectations.”
“The insights that brands can glean thanks to digital technologies provide the opportunity to experiment with new products, new retail environments and whole new business models.”
Younger generations driving online shopping
FMCG retailers are already navigating enormous change to cater to changing consumer demands; leading the charge is online shopping, a rapidly growing market worth an estimated $3 billion dollars across the grocery, liquor and pharmacy channels in Australia.
While online still comprises a relatively small share of sales, IRI estimates its share is growing 10 to 15 times faster than total channel growth rates.
“Millennials are, perhaps unsurprisingly, the biggest adopters of e- and m-commerce, and their influence on the retail market continues to grow. An understanding of their buying habits is crucial; they tend to place ease and experience on a par with quality and value and are more driven by product benefits than brand names,” Leathwood said.
“Retail marketers also need to factor in Gen Z, the generation behind them, who are constantly online and will continue to be so.”
Convenience is crucial for the mobile younger generations as well as time-poor mid-lifers. Data garnered from Australian shoppers in 2018, for example, reveals an emerging trend of ‘little-and-often’ shopping patterns - that is, an increase in store visits but with smaller spends per basket.
“In response, grocery stores have increased their provision of fresh prepared meals and meal solutions to suit these shoppers’ needs,” Leathwood added.
“Similarly, data denoting a rise in the health-conscious indulger has provided retailers the opportunity to invest in healthy brands."
“This is a very exciting time for retail innovators who are now able to use new technologies to achieve new levels of growth and success.”
Consumers more focused, less loyal
Shoppers browse less than they used to. The popularity of click and collect has exploded, which can also reduce basket size because consumers are able to pick up their goods without wandering the aisles. Ninety per cent of shoppers make lists before shopping, which makes the competition for influence on the path to purchase greater than ever.
Price, promotional mechanics and clever marketing is more influential than brand loyalty in FMCG purchases. This is opening up opportunities for smaller, more contemporary suppliers and brands, and more exclusive products.
“Grassroots marketing that brings a relatable, real-life authentic brand story to life has never been more crucial,” Leathwood said.
“Brands need to reflect consumers’ wants and needs, and those who don’t will be quickly dominated by those who get it right. It is no longer a case of the big eating the small, it is now a matter of the fast eating the slow.”
New technology trends
“We know FMCG suppliers and retailers analyse data, but many struggle to create value from it. With the growth of data from the Internet of Things (IoT), the job to decipher it becomes ever-more complicated,” Leathwood added.
“Analysing disparate data from a variety of sources is a complex and overwhelming task for manufacturers and retailers. It is crucial they keep up to speed with new technology trends with a fresh mindset."
“If they master the data they will be able to achieve highly targeted and effective marketing strategies and a deep understanding of their customers. This is where big data delivered through the sophistication of a system that enables the creation of visual insights via one single simple easy to use dashboard such as IRI Liquid Data, comes to the fore."
“Voice-driven data through Conversational BI will help companies better analyse data without the need for skilled analysts. IRI, for example, is able to use its Unify BI platform to connect with the likes of Alexa and Google Assistant."
“Enabling this type of more conversational approach really helps us to analyse our business. It provides companies with incredible insight."
Augmented and Mixed Reality (AR/MR) provides new and captivating ways for retailers to engage with customers. Two recent examples are IKEA’s AR app, which allows the customer to place their furniture in their room to see how it looks, and Hell Pizza in New Zealand, which invites their shopper to fight a zombie invasion on their pizza box.
“The sky really is the limit here,” Leathwood said. “AR/MR is about engaging your customers through clever and immersive activities that really capture their attention in the moment.”
While not here yet, 3D printing remains on the horizon, and consumer goods companies will be at the forefront of product creation. Gardner predicts 20 per cent of the world’s top 100 consumer goods companies will use 3D printing to create custom products by 2021. This game-changing technology will allow retailers to be more responsive to customer needs but may also remove their value if customers are able to ‘print’ products at home.
Data pooling and collaboration
“Retailers and manufacturers need to have a 360-degree of consumers’ digital and physical buying habits, which enables them to deliver personalisation,” Leathwood said.
IRI’s technology platform enables retail and supply partners to integrate and analyse their data securely. IRI Liquid Data can integrate data from more than 125 sources to create a rich, harmonised data pool in one place.
“These data assets can help retailers and suppliers better collaborate to create joint business plans,” Leathwood added.
“Data allows retailers to offer a more personalised service to customers, while providing manufacturers insight into potential growth platforms. Close collaboration between retailers and manufacturers will always increase the success of both parties.”
Supplied by IRI, a leading provider of big data, predictive analytics and forward-looking insights that help CPG, OTC health care organisations, retailers, financial services and media companies grow their businesses. For more information, visit www.iriworldwide.com.