Foodstuffs is gearing up for the launch of its national grocery delivery and pick-up service. Plans haven’t changed and the roll-out is still expected for October, first in the North Island and then in the South. The initiative will involve New World and Four Square while Pak’nSave is set to offer only a click-and-collect service.
Following trials in its Levin, Thorndon and Wellington stores, the supermarket chain has learnt that 60 percent of online customers wanted delivery, while the remainders wanted ‘click and collect’. As for their shopping habits, online orders were three to four times larger than those physically purchased, according to Chris Quin, chief executive, Foodstuffs North Island. In the next few months, the company is likely to hire more staff to pack and deliver the orders, all arriving from shoppers’ nearest local store.