Woolworths New Zealand has acknowledged the New Zealand Commerce Commission's announcement that it intends to file legal proceedings against Woolworths New Zealand under the Fair Trading Act regarding pricing accuracy issues.
They will carefully review the legal proceedings once they are filed. The timing and extent of the proposed proceedings are not clear.
Woolworths New Zealand has been cooperating with the NZCC in its investigations of these matters for some time.
“We know how important it is that our customers can trust that the prices we advertise, or have on our shelf labels, are what they pay at the checkout. But sometimes errors occur,” said Woolworths New Zealand’s Managing Director, Spencer Sonn.
“To address this, Woolworths New Zealand has a long-standing and market-leading refund policy. In summary, if a customer is charged more for a product than the price we advertised it for, or is displayed on our shelf, they get a refund and to keep the product.”
Sonn added that, more broadly, Woolworths NZ was also in the process of introducing electronic shelf labels in all of its stores to ensure that there were no paper-based shelf label errors.
“To date, 130 of our 186 stores have electronic shelf labels in place.”
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